MetLife, a global leader in savings, retirement, services, and insurance products, has selected Pentafon as its provider for customer service and cross-selling operations.
Pentafon will support MetLife policyholders with a combination of customer service expertise and cutting-edge technology solutions, aimed at increasing customer satisfaction within the contact center.
MetLife offers a wide range of insurance products and solutions for both group and individual clients across public and private sectors, with nationwide presence through a network of partners and more than 9,000 sales representatives. MetLife ranks #1 in the insurance market in Mexico, serving approximately 10 million customers and supported by around 2,245 employees.