Last June, Pentafon successfully recertified all its centers under the ISO 9001 standard. ISO 9001 is an international standard based on the quality management principles outlined in ISO 9000. ISO 9000 is a set of guidelines and tools for Quality Management and Continuous Improvement, aimed at ensuring that products and services are market-focused and meet customer demands.
This international standard promotes a process-based approach to developing, implementing, and improving the effectiveness of a quality management system, with the goal of increasing customer satisfaction by meeting customer requirements.
Customer focus
Leadership
Engagement of people
Process approach
Improvement
Evidence-based decision making
Relationship management
Understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its intended results. This approach allows the organization to control the interrelations and interdependencies among system processes, thereby improving overall performance.
The process approach involves the systematic definition and management of processes and their interactions, in order to achieve expected outcomes aligned with the organization’s quality policy and strategic direction.
Organizational context
Leadership
Planning
Support
Operation
Performance evaluation
Improvement
Risk analysis
Standardizes processes and improves their efficiency and quality
Fosters a culture of continuous improvement
Provides objective elements for decision-making
Encourages employee engagement
Reduces errors and rework
Helps meet customer requirements
With this certification, Pentafon reaffirms its commitment to excellence and continuous improvement, as well as its dedication to helping clients ensure quality and increase satisfaction.