Specialized Solutions for Every Need

We provide fast, personalized, and consistent support across all channels — maximizing customer satisfaction and loyalty.

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Customer Service

Inbound, outbound, social, and text—our experts turn interactions into loyalty. Real-time monitoring and analytics keep your brand ahead.

Improve Service
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Sales

We handle inbound and outbound B2B and B2C sales, qualifying leads and closing deals faster—powered by expert agents who convert.

Boost Sales
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Collections Management

We maximize portfolio recovery with agile processes, effective communication, and a strong focus on maintaining positive client relationships.

Optimize Collections
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Technical Support

We resolve issues and provide specialized technical assistance to ensure service satisfaction and business continuity.

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Back Office

We handle administrative and operational processes so your team can focus on what truly matters — your business.

Manage Processes

Results That Make a Difference

We drive your operations with clear metrics that ensure efficiency, quality, and an exceptional customer experience.

 

Ver resultados

Technology That Powers Our Contact Centers

Genesys Pulse

Genesys Pulse

Real-time monitoring of agent and operational performance to ensure full visibility, control, and efficiency in every interaction.

Genesys Info Mart

Genesys Info Mart

A powerful analytics platform combining live and historical data to deliver strategic insights and drive smarter, data-backed decisions.

Speech & Text Analytics

We analyze voice and text interactions to uncover trends, customer needs, and opportunities for continuous improvement.

AI-Powered Agent Assist

An intelligent assistant that supports agents with real-time information — reducing AHT, improving FCR, and optimizing the overall customer experience.
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Connect with us

Tell us about your needs, and one of our specialists will reach out to design the right solution for your business.

1 833-654-6287 / +52 55-43-360005

 

FAQs: Clear, Simple, Helpful

Got Questions? We’ve Got Answers

What channels does your omnichannel solution cover?

Our omnichannel platform integrates voice, chat, email, instant messaging, social media, and web channels—delivering a seamless, consistent experience across every touchpoint.

Does Pentafon offer nearshore services for other countries?

Yes. We have the infrastructure and specialized teams to provide nearshore services for multiple markets, offering geographic proximity, cultural alignment, and operational flexibility.

What is PentAi, and how can it help my business?

PentAi is our generative AI–powered automation solution with intelligent voice agents. It streamlines processes, handles high interaction volumes, and enhances customer experience through fast, accurate, and personalized responses.

Do you offer customized solutions for each industry?

Yes. We design tailored strategies and processes for industries such as retail, telecommunications, healthcare, financial services, and more—adapting technology and resources to each business’s unique needs.

How do you ensure data security and confidentiality?

We implement strict cybersecurity protocols, regulatory compliance measures, and advanced data management practices to guarantee the full protection and confidentiality of our clients’ and users’ information.