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Operational Architecture
Omnichannel workflows, routing rule, catalogs and knowledge base.
Services that Transform Banking
In the banking sector, trust and security are essential. Pentafon delivers solutions that comply with strict regulations, integrating AI to automate processes, reduce risks, and improve customer experience. Every interaction becomes an opportunity to build loyalty and drive growth.
Sales
We create AI-powered solutions that maximize conversion and revenue through intelligent segmentation
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AI-driven lead qualification and prioritization
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Omnichannel engagement for seamless customer journeys
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Predictive analytics to boost cross-sell and upsell opportunities
Customer Service
Enhance customer satisfaction with support powered by AI and automation.
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Real-time dashboards for faster resolutions
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Conversational bots for 24/7 assistance
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Personalized experiences to increase NPS and retention
Collections
Optimize recovery processes with data-driven strategies and predictive models.
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Automated workflows to reduce delinquency
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AI-powered segmentation for targeted campaigns
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Compliance-focused operations to minimize risk
Back Office
Streamline operations and reduce costs with back-office solutions.
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Document management and process automation
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Real-time reporting for better decision-making
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Cost-effective solutions for U.S. financial institutions
How we do it? Operations that Scale. Measurable Results
Technology
Generative AI, conversational bots, real-time dashboards and predictive automation.
Governance
Operational and emotional QA, weekly audits, continuous improvement and compliance assurance.
Deployment
Delivers a personalized experience and improves customer retention.