Award-Winning Customer Service Results

Leveraging analytics, selective automation, and real-time operational control, Pentafon helped a leading financial institution transform its claims operation, improving customer experience, operational resilience, and cost efficiency.

  • +9.2% NPS

    Customer Experience Excellence

    Real-time operational visibility and predictive workforce planning helped improve customer satisfaction while reducing complaints by 67% and abandonment by 33.3%.

  • -14% Cost Per Interaction

    Operational Efficiency

    Selective automation, AI-powered training, and process optimization reduced costs while increasing handled interactions per hour by 16.7%.

  • +50% High-Performing Agents

    Talent & Quality Performance

    AI simulators and continuous coaching increased graduation rates by 30% and boosted the number of agents performing above 80% quality standards by 50%.

Revolutionizing Banking Services

 

In the banking sector, trust and security are essential. Pentafon delivers solutions that comply with strict regulations, integrating AI to automate processes, reduce risks, and improve customer experience. Every interaction becomes an opportunity to build loyalty and drive growth.

Sales

We drive banking sales through advanced analytics and intelligent segmentation.

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    Advanced data-driven segmentation
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    AI-powered sales conversion
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    Results-driven omnichannel strategy
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Customer Service

We enhance the banking experience with fast and efficient omnichannel support.

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    Secure and efficient omnichannel service
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    Reduce response times

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    Personalized banking experience

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Collections

We maximize portfolio recovery through automated and intelligent banking collections.

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    AI-powered automated collections

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    Effective omnichannel communication

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    Efficient portfolio recovery

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Back Office

We optimize critical banking processes through automation and operational control.

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    Banking process automation

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    Regulatory compliance and security

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    Data-driven operational optimization

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Generative AI for Nearshore CX: Agent Assistance, Operational Dashboards & Predictive Automation

How we do it? Operations that Scale. Measurable Results

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Operational Architecture

Omnichannel workflows, routing rule, catalogs and knowledge base.

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Technology

Generative AI, conversational bots, real-time dashboards and predictive automation.

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Governance

Operational and emotional QA, weekly audits, continuous improvement and compliance assurance.

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Deployment

Delivers a personalized experience and improves customer retention.

Contact Us

1 833-654-6287 / +52 55-43-360005

FAQ

Find answers to the most common questions about our services and solutions.

What services do you offer?

We offer a wide range of services, including customer support, HR solutions, and advanced technology. Our approach focuses on customizing each solution to meet our clients’ specific needs. We have an expert team ready to help you.

How can I contact you?

You can contact us through our online form or by calling our customer service number. We are available to answer your questions and provide assistance. Your satisfaction is our priority.

Do you offer technical support?

Yes, we provide technical support for all our services. Our team is available to resolve any issues you may encounter. You can access support through our portal or by phone.

What is LID?

LID is our innovative solution that integrates technology and data analytics to optimize processes. It is designed to improve efficiency and reduce costs. With LID, your company can reach a new level of productivity.

Do you offer training?

Yes, we provide training to our clients to ensure they get the most out of our services. Sessions are customized and can be delivered in person or virtually. Our goal is to empower your team with the necessary skills.