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Certified High Availability
Our data center meets ANSI/TIA-942 Tier II standards, ensuring 99.741% uptime for uninterrupted operations.
Robust Infrastructure for Reliable Nearshore Support
We combine deep technical expertise with highly certified infrastructure to guarantee constant availability and effective response for any contingency.
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Robust Infrastructure
Equipped with structured cabling, UPS systems, generators, cooling, fire detection, and access control—designed to keep your business running without disruption.
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Certification Leadership
Pentafon is the first contact center in Mexico to earn ANSI/TIA-942 Tier II certification, setting the benchmark for technical rigor, reliability, and excellence.
How We Guarantee Continuous Technical Support
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High-Level Infrastructure
Our data center meets ANSI/TIA-942 Tier II standards, guaranteeing 99.741% availability and consistent service reliability.
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Full Component Redundancy
Power, cooling, fire detection, and security systems operate under N+1 redundancy to prevent service interruptions.
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Advanced Monitoring & Control
Continuous monitoring detects and resolves incidents before they impact operations, ensuring stability and uptime.
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Exclusive Certification in Mexico
Pentafon is the first contact center in Mexico certified under TIA-942, a distinction held by only a few organizations worldwide.
Ensure Business Continuity with Premium Technical Support
Protect your operations at all times with expert support backed by cutting-edge technology and top-tier certifications.
