Resources to power your operation
Blog, success stories, white papers, news and events from Pentafon: the latest and most useful insights on contact center, CX and artificial intelligence.
Blog: Contact Center & CX Insights
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Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation.
A world‑class operating model achieved the highest global CIC score, validating maturity, governance, quality, and ...
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Pentafon: for the second consecutive year, the most awarded contact center with the highest number of gold recognitions in CX & EX.
Multiple gold awards across CX, EX, sales, tech, and talent confirm a high‑performing, innovation‑driven operational ...
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Pentafon ranks just behind Accenture and Deloitte in workplace ranking
Pentafon was named the best contact center to work for in Mexico by Great Place to Work®, ranking among the top ...
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Case Studies: Proven Results
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Movistar increases sales per hour by +94% and profitability compliance by +26.0% through analytics and consultative selling.
A data‑driven sales model boosted sales/hour 94% and improved profitability 26% through smarter targeting and ...
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MAPFRE increases interactions per hour by +21%, quality by +28%, and reduces abandonment by -44% through operational optimization and AI
AI and preventive operations increased interactions/hour 21%, quality 28%, and cut abandonment 44% for a more efficient ...
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Banorte reduces abandonment by -33%, complaints by -67%, and cost per interaction by -14% with advanced analytics
Advanced analytics cut complaints 67%, abandonment 33%, and cost per interaction 14%, proving the impact of a ...
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White Papers
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Agile, Modular AI for Impactful ROI: Pentafon Case Study EN
AI is revolutionizing customer experience. Learn how Pentafon’s agile, modular AI solutions deliver impactful ROI.
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Importance of PCI-DSS 4.0 Certification for Call Center Security
This whitepaper explores how PCI-DSS 4.0 Level 1 certification is essential for protecting sensitive information in ...
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Latest News
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Pentafon Renews Its ISO 18295 Certification
Pentafon recertifies its contact centers under ISO 18295, ensuring top-tier service quality, efficiency, and enhanced ...
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Pentafon Recognized as Mexico’s Top Talent Management Contact Center
Pentafon recognized for top talent management and exceptional COVID-19 response, showcasing advanced AI, data ...
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Pentafon Recertifies Its Sites in Mexico and Central America with ISO 9001 and ISO 18295
Pentafon recertifies its sites in Mexico and Central America with ISO 9001 and ISO 18295, ensuring quality and ...
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Events and webinars
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Mexico’s readiness to compete against onshore and offshore CX Models.
Mexico’s readiness to compete against onshore and offshore CX Models Events Video
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