Services that Transform Retail Customer Experience

In retail, speed and loyalty define success. Pentafon combines AI, automation, and omnichannel strategies to deliver measurable results for global brands.

Technical Support

Ensure smooth operations and customer satisfaction with AI-powered support.

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    Omnichannel assistance for faster resolutions

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    Real-time dashboards to monitor performance

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    Predictive analytics to prevent service disruptions

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Sales

Boost conversions and revenue with data-driven strategies.

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    AI-driven segmentation for personalized offers

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    Automated workflows to accelerate purchase decisions

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    Omnichannel engagement for seamless shopping experiences

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Post - Sales

Increase loyalty and reduce complaints with smart automation.

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    Proactive communication to improve customer satisfaction

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    AI-powered recommendations for upsell and cross-sell

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    Automated returns and claims management

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Generative AI for Nearshore CX: Agent Assistance, Operational Dashboards & Predictive Automation

How we do it? Operations that Scale. Measurable Results

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Operational Architecture

Omnichannel workflows, routing rule, catalogs and knowledge base.

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Technology

Generative AI, conversational bots, real-time dashboards and predictive automation.

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Governance

Operational and emotional QA, weekly audits, continuous improvement and compliance assurance.

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Deployment

Delivers a personalized experience and improves customer retention.

Contact Us

1 833-654-6287 / +52 55-43-360005