Proven Results in Retail & E-Commerce

Pentafon helped a leading global beauty retailer unify its omnichannel operation, improving customer satisfaction, increasing first contact resolution, and reducing abandonment rates at scale.

  • 99% CSAT

    Customer Experience Excellence

    An integrated omnichannel model delivered a seamless customer journey across channels, achieving 99% customer satisfaction and 98% quality scores in voice interactions.

  • +13.1% FCR

    Omnichannel Resolution

    Unified channels, complete customer context, and multiskill agents improved First Contact Resolution by 13.1%, enabling faster and more effective issue resolution.

  • -51% Voice Abandonment

    Scalable Retail Operations

    Improved operational control and channel continuity while supporting business growth and peak demand periods.

Revolutionizing Retail Services

In retail, speed and loyalty define success. Pentafon combines AI, automation, and omnichannel strategies to deliver measurable results for global brands.

Technical Support

Agile retail tech support for frictionless operations.

  • check_box
    Automation of technical incidents
  • check_box
    Fast resolution powered by AI
  • check_box
    Guaranteed operational continuity
Learn more chevron_right

Sales

We turn interactions into effective sales.

  • check_box
    AI-powered personalized recommendations
  • check_box
    Dynamic pricing optimization
  • check_box
    Reduced cart abandonment
Learn more chevron_right

Post - Sales

We enhance post-sales experience and customer loyalty.

  • check_box
    Automated returns
  • check_box
    Efficient refund management
  • check_box
    Omnichannel post-sales experience
Learn more chevron_right

Generative AI for Nearshore CX: Agent Assistance, Operational Dashboards & Predictive Automation

How we do it? Operations that Scale. Measurable Results

Request a Proposal
step_icon step_icon_hover

Operational Architecture

Omnichannel workflows, routing rule, catalogs and knowledge base.

Teléfono 1 step_icon_hover

Technology

Generative AI, conversational bots, real-time dashboards and predictive automation.

rrhh-1 step_icon_hover

Governance

Operational and emotional QA, weekly audits, continuous improvement and compliance assurance.

rrhh2-1 step_icon_hover

Deployment

Delivers a personalized experience and improves customer retention.

Contact Us

1 833-654-6287 / +52 55-43-360005

FAQ

Here you will find answers to the most frequently asked questions about our services and solutions.

How does omnichannel improve the customer experience in retail?

Omnichannel integrates channels such as voice, WhatsApp, chat, email, and social media into a single, connected experience. This allows retail companies to deliver faster, more personalized, and consistent service, improving customer satisfaction and loyalty.

What benefits does generative AI offer in retail?

Generative AI enables the automation of interactions, the creation of intelligent recommendations, and real-time assistance for agents. In retail, this helps reduce handling times, improve the post-sales experience, and increase conversions through more personalized customer experiences.

How can cart abandonment be reduced in ecommerce and retail?

Cart abandonment can be reduced through strategies such as AI-powered personalized recommendations, omnichannel follow-ups, and automated customer communication. These approaches help recover lost sales and improve the overall shopping experience.

What are the advantages of automating returns and refunds in retail?

Automating returns and refunds streamlines processes, reduces wait times, and improves the post-sales experience. It also helps decrease operational workload and increases customer satisfaction by providing faster and more efficient solutions.

How does predictive automation improve retail operations?

Predictive automation leverages AI and data analytics to anticipate needs, optimize service workflows, and enhance operational decision-making. This enables retailers to deliver more efficient customer service, reduce incidents, and ensure business continuity.