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Operational Architecture
Omnichannel workflows, routing rule, catalogs and knowledge base.
Services that Transform CX for Service Companies
In industries like energy, education, and tourism, flexibility is key. At Pentafon, we leverage AI, automation, and data analytics, ensuring efficiency and satisfaction.
Customer Service
We design personalized strategies using Data Mining for precise segmentation and exceptional service.
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Omnichannel support for seamless interactions
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AI-driven insights to improve response times
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Scalable solutions for high-volume operations
Technical Support
Customized strategies powered by advanced analytics to deliver accurate, fast resolutions.
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24/7 multilingual support for global customers
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Secure and compliant processes for sensitive data
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Bullet
Back Office Solutions
Efficient back-office operations with automation and data-driven workflows.
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Document management and process optimization
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Real-time reporting for better decision-making
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Cost-effective solutions to reduce operational expenses
Generative AI for Nearshore CX: Agent Assistance, Operational Dashboards & Predictive Automation
How we do it? Operations that Scale. Measurable Results.
Technology
Generative AI, conversational bots, real-time dashboards and predictive automation.
Governance
Operational and emotional QA, weekly audits, continuous improvement and compliance assurance.
Deployment
Delivers a personalized experience and improves customer retention.
