8 of the top 10 Insurance Companies in Mexico Trust Pentafon

In insurance, speed and personalization make the difference. Pentafon uses AI and automation to streamline claims management, anticipate cancellations, and personalize offers—strengthening trust and loyalty.

Claims Management

Accelerate processes and reduce handling time with AI-powered workflows.

  • check_box Reduce Average Handling Time (AHT) by up to 21%
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    Automate claims routing and validation

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    Improve compliance and minimize operational risk

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Policyholder Support

Deliver personalized, omnichannel assistance for better customer satisfaction.

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    Increase NPS by up to 11 points

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    24/7 support with conversational bots

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    Real-time dashboards for faster resolutions

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Policy Renewal

Boost retention and revenue with predictive analytics and automation.

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    Improve customer retention by up to 91%

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    AI-driven segmentation for targeted offers

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    Automated workflows to reduce churn

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Generative AI for Nearshore CX: Agent Assistance, Operational Dashboards & Predictive Automation

How we do it? Operations that Scale. Measurable Results

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Operational Architecture

Omnichannel workflows, routing rule, catalogs and knowledge base.

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Technology

Generative AI, conversational bots, real-time dashboards and predictive automation.

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Governance

Operational and emotional QA, weekly audits, continuous improvement and compliance assurance.

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Deployment

Delivers a personalized experience and improves customer retention.

Contact Us

1 833-654-6287 / +52 55-43-360005