We provide omnichannel customer service, sales, collections, HR, and digital solutions—optimized with AI to improve efficiency, reduce costs, and deliver measurable results.
Contact Center Solutions
Customer Service, Sales, Collections, Technical Support, and Back Office delivered through seamless contact center experiences.
HR Solutions: Comprehensive Human Capital Management
Awarded for best-in-class talent management in LATAM, we leverage advanced analytics and cutting-edge technology to efficiently manage high volumes of personnel across recruitment, selection, training, retention, and workforce administration.
With LID, we design data-driven strategies to generate high-quality leads that boost your sales and maximize ROI—connecting your brand with the right customers at the right time.
Seguros Banorte enfrentaba diversos desafíos en la gestión de siniestros, incluyendo retrasos operativos, variabilidad en la calidad de atención y errores humanos frecuentes.
AXA implementó una innovadora estrategia tecnológica, en alianza con Pentafon, enfocada en retener a sus clientes durante el proceso crítico de renovación de seguros.
Una aseguradora, en conjunto con Pentafon, rediseñó su modelo de atención incorporando una estrategia omnicanal integrada con IA, automatización y análisis de intención.
Juan Pérez
Mapfre
PentAi: Generative AI for Scalable, Cost-Effective CX
PentAi by Pentafon is a generative AI voice solution designed to automate business processes, lower operational costs, and deliver faster, personalized customer interactions. Built for U.S. companies leveraging nearshore efficiency in Mexico, PentAi enables scalable operations and measurable CX improvements.
Voice Automation: Instant, accurate responses with AI technology.
Intelligent Scaling: Handle high volumes with AI-powered automation and consistent quality.
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