CX Insights & Trends

According to the study titled “Experience is Everything”, published by renowned consulting firm PwC, a concerning ...

The challenge of capturing the attention of potential customers is growing, and the purchasing preferences of new ...

In April 2005, the Telecommunications Industry Association (TIA) published the TIA-942 standard with the goal of ...

As organizations move toward the future, it’s clear that remote work is here to stay—supported by information and ...

For a long time, voice was the primary communication channel. Today, it has become essential to expand digital contact ...

As a leader in BPO contact center services, our organization stands out among the top contact centers in Mexico. Our ...

The growth of digital channels for candidate sourcing, the need to reduce recruitment, training, and personnel ...

New digital channels for candidate sourcing, the need to reduce recruitment, training, and personnel management costs, ...

The increase in frequency and intensity of cyber fraud—particularly the involvement of organized crime in stealing ...

What are the best practices that set apart a call center in Mexico that can continue operating during a contingency ...