CX Insights & Trends

At the Global CX Forum 2026, we were the Contact Center with the most national awards and the highest number of gold ...

Great Place To Work® not only recognized Pentafon as the best contact center to work for in Mexico, but also ranked it ...

In the world of marketing and sales, strategies to maximize the value of each customer are essential. Two of the most ...

In a digital environment where every click matters, optimizing the conversion rate has become a priority for companies ...

Companies in sectors like banking, retail, and insurance are using artificial intelligence and digital channels to ...

According to a PwC study, employees trained through virtual reality learn up to four times faster and retain 275% more ...

According to Deloitte, companies that integrate AI into human resources report a 41% improvement in selection process ...

Today, contact centers—especially nearshore providers in Mexico—play a pivotal role in shaping customer relationships ...