CX Insights & Trends

In the fast-paced world of collections, effectively managing preventive and early collections is crucial to controlling ...

“A rise in digitalization, industry convergence, technology fusion, and the proliferation of ecosystems integrated into ...

In recent years, the increase in delinquency rates for both revolving and non-revolving credit portfolios has been ...

The pandemic accelerated digitization in financial services operations and collection was no exception. The only way to ...