Pentafon | BPO & Contact Center Solutions

Revolutionize your CX

With a Nearshore Cost-Effective Contact Center

Our customer experience solutions integrate Generative AI and specialized talent across all processes, ensuring maximum information security and world-class quality with local flexibility.

Contact Center Solutions:
Total Omnichannel + AI

We integrate every voice and digital channel to deliver customer service, collections, sales, back office, and technical support—backed by certified, enterprise‑grade security and uptime above 99.97%.

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HR Solutions: Comprehensive Human Capital Management

Awarded for best-in-class talent management in LATAM, we leverage advanced analytics and cutting-edge technology to efficiently manage high volumes of personnel across recruitment, selection, training, retention, and workforce administration.

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LID: Digital Sales Ecosystem

With LID, we design data-driven strategies to generate high-quality leads that boost your sales and maximize ROI—connecting your brand with the right customers at the right time.

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Certifications

Security

PCI-DDS

is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. Governed by the Payment Card Industry Security Standards Council (PCI SSC), the compliance scheme aims to secure credit and debit card transactions against data theft and fraud.

Security

ISO 27001

is the leading international standard focused on information security. It was developed to help organizations, of any size or any industry, to protect their information in a systematic and cost-effective way, through the adoption of an Information Security Management System.

Quality

ISO 9001

is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

Contact Center

ISO 18295

specifies service requirements for customer contact centers (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

Quality

ANSI / TIA-942

is an international standard developed through the Telecommunications Industry Association (TIA) to identify guidelines for planning data centers.

Security

SOC 2

Assertion-based examination of a service organization’s description of its system and its controls relevant to security, availability, processing integrity, confidentiality, or privacy

Benefits

Comprehensive Digital Channel Ecosystem

We integrate WhatsApp, SMS, RCS, voice, chatbots, and more into a single AI-orchestrated platform—without relying on APIs or external developments.

Maximum Reach

Direct carrier connectivity and data analytics to boost effectiveness at every touchpoint.

Certified Maximum Security

We guarantee your security with the highest standards: PCI DSS Level 1 Version 4, ISO 27001, and SOC 2.

Simple Integration with Enterprise Systems

Ready-to-use connectors for CRMs, ERPs, and CX platforms—no extensive development or operational disruptions.

Guaranteed High Availability

Redundant infrastructure certified under ANSI TIA-942 Tier II ensures operational continuity above 99.97%.

Operational Scalability

World-class architecture with local flexibility, adaptable to interaction peaks and expansion without compromising performance or costs.

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Efficiency, Cost Savings, and Measurable Impact

Nearshore CX Case Studies

Leveraging AI in insurance renewals drove a 91% increase in customer retention.

AXA implemented an innovative technology strategy, in partnership with Pentafon, focused on retaining customers during the critical insurance renewal process.

AXA improves customer retention by 91% with AI and automation

AXA implemented an innovative technology strategy, in partnership with Pentafon, focused on retaining customers during the critical insurance renewal process.

Insurer reduces handling time by 21% and boosts NPS by 11% with an omnichannel strategy

An insurance company, together with Pentafon, redesigned its service model by incorporating an omnichannel strategy integrated with AI, automation, and intent analysis.

Blog

Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation.

With an operation designed to sustain quality, control, security, and continuous improvement, Pentafon obtained the ...
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Pentafon: for the second consecutive year, the most awarded contact center with the highest number of gold recognitions in CX & EX.

At the Global CX Forum 2026, we were the Contact Center with the most national awards and the highest number of gold ...
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Pentafon ranks just behind Accenture and Deloitte in workplace ranking

Great Place To Work® not only recognized Pentafon as the best contact center to work for in Mexico, but also ranked it ...
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Customer Experience

DEC Mexico

The Association for the Development of Customer and Employee Experience drives sustainable business growth through the strategic management of Customer Experience (CX). With more than 350 member companies worldwide, it promotes best practices, innovation, and excellence in customer and employee experience management.**

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eCommerce

AMVO

The Mexican Online Sales Association (AMVO) is dedicated to supporting the growth of e-commerce and the digital economy in Mexico. It brings together more than 550 Mexican and international companies committed to expanding their e-commerce operations and implementing industry best practices.

Collections

APCOB

The Association of Collections and Legal Services Professionals (APCOB) is a leading organization in Mexico that promotes a professional, ethical, and legally compliant collections industry. It is committed to excellence, continuous improvement, and creating a positive impact on society through the advancement of industry best practices.

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Fintech

Fintech Mexico

Fintech Mexico is the association that brings together the country's leading financial technology companies. Its primary mission is to advance the fintech industry, strengthen the innovation ecosystem, and contribute to public policy and regulatory initiatives that enhance financial services for businesses and consumers.

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Internet

Internet Association

The Internet Association MX (AIMX) is Mexico’s leading business organization representing key players in the digital industry. Its primary mission is to promote the responsible, secure, and productive use of the internet while fostering the growth and development of the country’s digital ecosystem.

FAQS

Here you'll find answers to the most frequently asked questions about our services and solutions.

What services do you offer?

We offer a wide range of services, including customer support, human resources solutions, and advanced technology services. Our approach is to tailor each solution to meet our clients' unique needs. We have a team of experienced professionals ready to help you achieve your goals.

How can I contact you?

You can reach us through our online contact form or by calling our customer service team. We're here to answer your questions, provide assistance, and help you find the right solution for your needs. Your satisfaction is our top priority.

Do you offer technical support?

Yes, we provide technical support for all of our services. Our dedicated support team is available to assist you with any issues or questions you may have. You can access support through our online portal, email, or by phone. We're committed to ensuring a smooth and reliable experience for our clients.

What is Pentafon Contact Center?

Pentafon Contact Center is a leading provider of customer experience, business process outsourcing (BPO), and human resources solutions. We help organizations improve customer engagement, streamline operations, and achieve their business goals through innovative technology and highly skilled professionals. Our services are tailored to meet the unique needs of each client, delivering efficient and measurable results.

Do you offer training?

Yes, we provide fast and comprehensive training for our advisors, equipping them with the knowledge, tools, and skills they need to succeed in their roles. Our training programs are designed to help new team members get up to speed quickly and perform with confidence from day one.

Your Next Move Starts Here

Ready to revolutionize your CX? Contact us today.

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Tailored Service: Solutions made for your business.
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Leaders in Contact Center

Revolutionize your CX

With a Nearshore Cost-Effective Contact Center

Contact Center Solutions:
Total Omnichannel + AI