GPTW once again recognizes Pentafon as the best contact center

Pentafon was selected as the Best Contact Center to Work For, ranking No. 64 in the “500 to 5000 employees” category of Mexico’s most important national ranking: “The Best Places to Work in Mexico 2023.”

This ranking was presented during the GPTW Summit 2023, organized by Great Place to Work®, which includes 200 companies divided into five categories based on employee count. This edition took place on June 8 at the Citibanamex Center in Mexico City.

This is an outstanding achievement that translates into better service for Pentafon’s clients and, combined with other recognitions received throughout the year, solidifies Pentafon as one of the top World-Class companies.

Pentafon is a contact center that leverages technology to enhance the experience of both its employees and customers. For 18 years, it has focused on improving management processes, offering unique value to clients, staying at the forefront of technology and innovation, and maintaining the support of top certifications.

GPTW® is the global authority that, with a methodology proven over more than 40 years, evaluates organizational culture and measures employee trust in leadership, pride in their work, and positive relationships among colleagues—benchmarking against the best companies in the world.

The annual research conducted by Great Place to Work® is based on data representing more than 10 million employees across 50 countries, covering around 6,000 organizations of varying sizes, industries, maturity levels, and structures.

GPTW studies focus on understanding the national trust index, which reflects employees’ perceptions of their leaders and the organization they work for. Great workplaces are built daily through relationships between employees and leaders—not through a checklist of policies and practices.

Employees consider a great place to work to be one where:

• They trust the people they work for.

• They feel proud of what they do.

• They enjoy the people they work with.

Trust is the cornerstone of excellent work environments, built through credibility with leaders, the respect employees feel they receive, and the fairness they expect. Pride in the organization and authentic connection and camaraderie among employees are essential components.

Great Place to Work® measures trust through two key areas of analysis:

• Trust Index© Survey: Based on five dimensions from the employee’s perspective.

• Culture Audit©: A review of the workplace culture organized around nine practice areas defined in the leader’s vision.