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Artificial Intelligence in Recruitment
According to the Institute for Corporate Productivity, organizations that use artificial intelligence in recruitment to ...
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The Impact of Digitalization on the Credit & Collections Industry: Why Effective Collections Management Matters
“A rise in digitalization, industry convergence, technology fusion, and the proliferation of ecosystems integrated into ...
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Bancoppel Uses Omnichannel Strategy to Improve Portfolio Recovery
In recent years, the increase in delinquency rates for both revolving and non-revolving credit portfolios has been ...
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Generative QA Evaluator™: Artificial Intelligence Applied to Quality Assurance
Only 3% of calls are evaluated by a quality analyst in large-scale operations, leaving 97% of customer interactions ...
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5 keys to supervise your nearshore contact center
Many U.S. companies are choosing a nearshore contact center strategy to transform their customer service and take it to ...
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Cognitive collection system: Model for creating memorable Experiences
The pandemic accelerated digitization in financial services operations and collection was no exception. The only way to ...
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