How to increase sales in digital channels using AI
AI has become a key driver for boosting sales in digital channels, delivering measurable results in retention, ...
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Major bank increases NPS by 11% and reduces complaints by 27% with AI
In a critical line like Lost and Stolen Cards, a major bank improved its NPS by 11%, reduced follow-up complaints by ...
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GBM boosts service capacity with omnichannel tech integration
GBM, one of the leading brokerage firms in Mexico, took a major step forward in 2021 with the launch of GBM+, a ...
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Banorte grows in customer service
In response to the growing need for agile and personalized banking, Banorte enhanced its customer service capabilities ...
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Citibanamex improves customer service through process automation
According to data from the National Commission of the Retirement Savings System (CONSAR), partial withdrawals due to ...
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Key Trends in BPO for 2025
The Business Process Outsourcing (BPO) sector is undergoing a profound transformation driven by technological ...
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5 keys to supervise your nearshore contact center
Many U.S. companies are choosing a nearshore contact center strategy to transform their customer service and take it to ...
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Feel a mismatched Customer Experience? How about a nearshore contact center?
In today's world, customer experience is crucial for keeping customers loyal. Every interaction, like a phone call or a ...
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Call centers in Mexico: A business bridge to customer's heart
Today, customer satisfaction has become a highly competitive advantage to consolidate the growth and reputation of ...
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Cognitive collection system: Model for creating memorable Experiences
The pandemic accelerated digitization in financial services operations and collection was no exception. The only way to ...
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