From problem to solution:

cases that make a difference

  • Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation.

    With an operation designed to sustain quality, control, security, and continuous improvement, Pentafon obtained the ...

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  • Pentafon: for the second consecutive year, the most awarded contact center with the highest number of gold recognitions in CX & EX.

    At the Global CX Forum 2026, we were the Contact Center with the most national awards and the highest number of gold ...

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  • Pentafon ranks just behind Accenture and Deloitte in workplace ranking

    Great Place To Work® not only recognized Pentafon as the best contact center to work for in Mexico, but also ranked it ...

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  • Up-Selling and Cross-Selling: Differences, Benefits, and How to Apply Them

    In the world of marketing and sales, strategies to maximize the value of each customer are essential. Two of the most ...

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  • Conversion Rate Optimization

    In a digital environment where every click matters, optimizing the conversion rate has become a priority for companies ...

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  • Improve Customer Experience with AI and Digital Channels

    Companies in sectors like banking, retail, and insurance are using artificial intelligence and digital channels to ...

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