Who we are


Pentafon, part of the Neikos Group, brings together more than 20 years of experience, world-class infrastructure, and international certifications to enhance customer experiences, streamline operations, and accelerate business growth.

  • 20+ Years of Experience

    Driving sales, customer service, and collections success for leading brands across industries.

  • 3,500+ Operational Seats

    Supported by a network of 9+ contact centers strategically located across Mexico and Latin America.

  • Global Standards, Local Flexibility

    World-class security, quality, and compliance backed by leading international certifications including: PCI DSS v4 Level 1, ISO 27001, ISO 18295, ISO 9001, ANSI/TIA-942 Tier II, and the Global CIC Model 2.0.

Certifications

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Security
Logo PCI
PCI-DDS
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Security
Seguridad de la Informacion_EN
ISO 27001
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Quality
Sello ISO 9001 Inglés-01 (1)
ISO 9001
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Contact Center
ISO 18295-1 Color
ISO 18295
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Quality
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ANSI / TIA-942
PENTAFON-HOME-icons-Certified-security
Security
SOC 2
SOC 2

Your Cost-Effective Nearshore CX Partner

Our customer experience solutions integrate Generative AI and specialized talent across all processes, ensuring maximum information security and world-class quality with local flexibility.

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Contact Center Solutions:
Total Omnichannel + AI

 

We integrate every voice and digital channel to deliver customer service, collections, sales, back office, and technical support—backed by certified, enterprise‑grade security and uptime above 99.97%.
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HR Solutions: Comprehensive Human Capital Management

 

Awarded for best-in-class talent management in LATAM, we leverage advanced analytics and cutting-edge technology to efficiently manage high volumes of personnel across recruitment, selection, training, retention, and workforce administration.

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LID: Digital Sales Ecosystem

 

With LID, we design data-driven strategies to generate high-quality leads that boost your sales and maximize ROI—connecting your brand with the right customers at the right time.

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Benefits

Canales digitales

Comprehensive Digital Channel Ecosystem

We integrate WhatsApp, SMS, RCS, voice, chatbots, and more into a single AI-orchestrated platform—without relying on APIs or external developments.

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Maximum Reach

Direct carrier connectivity and data analytics to boost effectiveness at every touchpoint.

Seguridad

Certified Maximum Security

We guarantee your security with the highest standards: PCI DSS Level 1 Version 4, ISO 27001, and SOC 2.

Integración

Simple Integration with Enterprise Systems

Ready-to-use connectors for CRMs, ERPs, and CX platforms—no extensive development or operational disruptions.

Infraestructura

Guaranteed High Availability

Redundant infrastructure certified under ANSI TIA-942 Tier II ensures operational continuity above 99.97%.

Escalabilidad

Operational Scalability

World-class architecture with local flexibility, adaptable to interaction peaks and expansion without compromising performance or costs.

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Unlock Smarter CX Let's Connect

Efficiency, Cost Savings, and Measurable Impact

Nearshore CX Case Studies

Leveraging AI in insurance renewals drove a 91% increase in customer retention.

AXA implemented an innovative technology strategy, in partnership with Pentafon, focused on retaining customers during the critical insurance renewal process.

AXA improves customer retention by 91% with AI and automation

AXA implemented an innovative technology strategy, in partnership with Pentafon, focused on retaining customers during the critical insurance renewal process.

Insurer reduces handling time by 21% and boosts NPS by 11% with an omnichannel strategy

An insurance company, together with Pentafon, redesigned its service model by incorporating an omnichannel strategy integrated with AI, automation, and intent analysis.

Blog

  • Pentafon achieves the highest score in the IMT global CIC certification and validates its world‑class operation.

    With an operation designed to sustain quality, control, security, and continuous improvement, Pentafon obtained the ...

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  • Pentafon: for the second consecutive year, the most awarded contact center with the highest number of gold recognitions in CX & EX.

    At the Global CX Forum 2026, we were the Contact Center with the most national awards and the highest number of gold ...

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  • Pentafon ranks just behind Accenture and Deloitte in workplace ranking

    Great Place To Work® not only recognized Pentafon as the best contact center to work for in Mexico, but also ranked it ...

    Ver nota >
See more

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Customer Experience
DEC
DEC Mexico
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eCommerce
AMVO
AMVO
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Collections
APCOB
APCOB
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Fintech
Fintech MX
Fintech Mexico
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Internet
Internet Association MX (AIMX)
Internet Association

FAQS

Here you'll find answers to the most frequently asked questions about our services and solutions. 

What is Pentafon, and what solutions does it provide?

Pentafon is a customer experience provider specializing in customer service, sales, collections, back-office support, and digital solutions. We combine skilled talent, omnichannel technology, and AI-powered tools to manage high-volume interactions securely and efficiently.

What types of companies does Pentafon serve?

We partner with enterprise organizations that manage large customer volumes, critical operations, or complex customer engagement processes. Our expertise spans financial services, fintech, insurance, retail, telecommunications, e-commerce, and more.

Does Pentafon only provide phone support?

No. We deliver omnichannel customer engagement through voice, chat, WhatsApp, email, bots, voicebots, automation, back-office services, and advanced analytics.

How does Pentafon use artificial intelligence?

We leverage AI across the entire operation, from talent acquisition and training to agent assistance, quality monitoring, interaction analytics, process automation, and real-time reporting. This enables greater accuracy, efficiency, and scalability.

Can Pentafon manage collections campaigns?

Yes. We design data-driven collections and recovery strategies supported by digital channels, automation, analytics, and specialized teams to improve contact rates, operational efficiency, and recovery performance.

Can Pentafon help reduce operational costs?

Yes. By combining automation, AI, digital channels, and flexible operating models, we help organizations streamline processes, optimize resources, and improve efficiency without compromising customer experience.

What sets Pentafon apart from other contact centers?

We bring together operations, technology, security, specialized talent, and artificial intelligence within a single ecosystem, enabling businesses to scale seamlessly while maintaining quality, compliance, and measurable results.

Does Pentafon have security certifications?

Yes. We adhere to internationally recognized security and quality standards, including PCI DSS v4 Level 1, to ensure data protection, business continuity, and operational excellence.

Can Pentafon integrate with my company's systems?

Yes. Our solutions integrate seamlessly with CRMs, internal platforms, digital channels, and operational systems, based on each client's technical and security requirements.

Does Pentafon offer customized solutions?

Yes. Every solution is tailored to your business objectives, industry, service levels, channels, processes, and technology requirements. We don't believe in one-size-fits-all approaches.

Your Next Move Starts Here

Ready to revolutionize your CX? Contact us today.

  • One of our specialists will reach out to you within 24 business hours.
  • Tailored Service: Solutions made for your business.
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