Certificaciones y Reconocimientos de Pentafon

Certificaciones

Security

PCI-DDS

is a set of security standards formed in 2004 by Visa, MasterCard, Discover Financial Services, JCB International and American Express. Governed by the Payment Card Industry Security Standards Council (PCI SSC), the compliance scheme aims to secure credit and debit card transactions against data theft and fraud.

Security

ISO 27001

is the leading international standard focused on information security. It was developed to help organizations, of any size or any industry, to protect their information in a systematic and cost-effective way, through the adoption of an Information Security Management System.

Quality

ISO 9001

is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

Contact Center

ISO 18295

specifies service requirements for customer contact centers (CCC). It specifies a framework for any CCC that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

Quality

ANSI / TIA-942

is an international standard developed through the Telecommunications Industry Association (TIA) to identify guidelines for planning data centers.

Security

SOC 2

Assertion-based examination of a service organization’s description of its system and its controls relevant to security, availability, processing integrity, confidentiality, or privacy

freepik__a-hispanic-woman-age-28-long-black-hair-wearing-a-__80035

Reconocimientos

El liderazgo y la innovación de Pentafon han sido distinguidos por organismos y medios especializados en la industria del BPO, Contact Center, tecnología y CX.

Prestigio en la industria: Premios que avalan nuestra excelencia en servicio y gestión.
Innovación reconocida: Distinciones por la aplicación de IA y soluciones tecnológicas.
Confianza del mercado: Reconocimientos que reflejan nuestro compromiso con la CX.